How To Solve a 11280 Error Message
When Order Entry and Office Manager (as well as other Point of Success add on products) are unable to connect to the database server, there are three main causes:
- A physical connection issue.
- Make sure the affected computer is connected to the network. Be sure to check all cables and connections to any appliance such as a router or switch. Test by navigating to File Explorer>Network. Make sure all computers in the network appear.
- Windows Firewall or other third party software is blocking ports 22007-22010.
- Temporarily disable the Windows firewall as well as any other third party anti-virus, firewall or anti-malware program. Then try to launch either Order Entry or Office Manager. Caution: Do not leave anti-virus or firewall software/settings in a disabled state for an extended period of time.
- The server’s demographics have changed sufficiently that Point of Success is unable to connect to the database server.
- Delete the POSDS.ini file. Beginning with Windows 7, the POSDS.ini file can be located in either one of two locations. Check both locations and delete the file when found. Here are the two locations:
- C:\Program Files (x86)\Point of Success
- C:\Users(choose current user)\appdata\Local\Virtual Store\Program Files (x86)\Point of Success
- Delete the POSDS.ini file. Beginning with Windows 7, the POSDS.ini file can be located in either one of two locations. Check both locations and delete the file when found. Here are the two locations:
Note: In order to see the Virtual Store folder, hidden folders must be shown. To show hidden folders, navigate to the Windows Control Panel>Folder Options. Select the View tab. Change the option to “Show hidden files and folders”. Save the setting change.
Still unable to connect to the database server? Try Stopping and Starting the Arsenal Database Server from Windows Services:
How to navigate to the Windows Services snap in:
- Hold down the following two keys (Windows + R). A run box will open.
- Type services.msc in the open box and then press the enter key on the keyboard. The Windows Services screen will open.
- Choose the Arsenal Database Server (from the list of services) and click/tap only one time.
- Next, locate the Start link to the upper left of the list of services. Note that if the Arsenal Database Server is already running, you will see two links-Stop and Restart.
- Choose either Start or Restart.
- Once the action completes or fails, choose Restart.
Still unable to connect to the database server? Try Stopping and Starting the Arsenal Database Server manually from a command prompt:
How to obtain the command prompt screen:
- Hold down the following keys (Windows + R). A run box will open.
- Type CMD in the open box and then press the enter key on the keyboard. The command prompt box (black box) will open.
- From a command prompt, type the following: net stop “arsenal database server” Then press the enter key on you keyboard.
- Next, from a command prompt, type the following: net start “arsenal database server” .
- In each case you will see a message displayed indicating that the arsenal database server has stopped or started to confirm the action completed.
NOTE: Be sure to respect the required spaces and quotation marks, ie: net (space) stop (space) “arsenal (space) database (space) server”
After following the steps outlined above, if you are still unable to connect to the database server; it’s time to call our support department for a diagnosis.
