Till or bank will not close

A driver bank can be closed from any computer in the Order Entry program by a user who has sufficient permission to go into the Tills and Banks screen. A till, on the other hand, can only be closed on the workstation on which it was opened. If the till information is grayed out it was not opened on this computer. Go to the computer listed for the till to close the till.

It is also possible that a workstation name was changed after the till was opened. Change the workstation name back and the till can be closed. Note: Workstation names are set in the Order Entry program.  Choose Manager > Workstation Setup.

Other issues can prevent a till or bank from being closed. You are notified of these problems when attempting to close the till or bank.